Curry Public Transit Inc. operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. For more information on Curry Public Transit’s civil rights program, and the obligations and procedures to file a complaint, contact 800-921-2871 (800-735-2900 for Telecommunications Relay Service), email [email protected] or visit CPTI at 550 Chetco Lane, Brookings OR 97415. Or visit our website www.currypublictransit.org.
Title VI Complaint Procedure:
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Curry Public Transit Inc. (hereinafter referred to as “CPTI”) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (Appendix B). CPTI investigates complaints received no more than 180 days after the alleged incident. CPTI will process complaints that are complete.
Once the complaint is received, CPTI will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. CPTI has 30 days to investigate the complaint. If more information is needed to resolve the case, CPTI may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, CPTI can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
: For additional information or help the customer may:
– Phone the transit office at (541) 412-8806
– E-mail the transit office at [email protected]
– Come to the transit office located at 550 Chetco Lane, Brookings OR 97415
– Mail written complaint to PO Box 1771, Brookings OR 97415
A person may also file a complaint directly with the Federal Transit Administration at:
FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590
http://www.fta.dot.gov/contact_us.html
TTY= 1-800-877-8339, Voice= 1-866-377-8642, VCO= 1-877-877-6280
Please submit this form in person at 550 Chetco Lane, Brookings, Oregon, or mail this form to:
Title VI Coordinator, PO Box 1771, Brookings OR 97415